Delivery & returns
Information on delivery & returns
We are very sorry if your order was damaged in the post upon receipt. We take great pride in the quality of our products and our suppliers work to the very highest standards.
Should you wish to return your order to us within 14 days, please notify us by email before sending it. (firstname.lastname@example.org) Please include a snapshot of the damage. Customers are responsible for the cost of returns. We will refund or replace within 14 days of receipt once the cause is verified. Until we receive and agree the damaged goods, no refund or replacement will be issued. Customers must obtain and keep Proof of Postage from the Post Office Counter.
We can send your card
For direct to recipient deliveries, you must tell us the full name and address of the recipient and the message you would like written in the card in your basket, prior to checkout.
We will carefully write, pack and post your card direct to your recipient, saving you a precious day or two of delivery time, which can be useful in a pinch!
Whilst we will do our very best to post your card the next working day and send using a next day Royal Mail service, we cannot guarantee delivery on or before a specific date, and we cannot track or change the delivery details of an item once it has left us.
There is no extra charge for this service to mainland UK addresses. Other locations may incur a postage cost, and won't be sent until this is paid after checkout.
Please note that if your payment method fails or your order isn't completed, your card won't be dispatched.